Your privacy is protected by design
At awanaslot, we handle your personal and payment data with encryption and transparent practices. This privacy policy explains exactly how we collect, store and use your information when...
Privacy policy scope and jurisdiction
This policy applies to all awanaslot services in supported regions of Indonesia, including account creation, lobby access, live casino gameplay, slot rooms and sportsbook betting. We collect and process your name, email, phone number, identity verification data and payment transaction records to deliver our platform safely and legally. Your data is stored on secure servers and never shared with third parties except
where required by Indonesian law or payment processors handling DANA, OVO, GoPay and QRIS transactions. We comply with applicable data protection requirements and audit our systems regularly.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy questions and contact
Email Support
Contact our privacy team at [email protected] with any policy questions, data access requests or concerns about how your information is handled.
Live Chat
Jump into our support chat via the lobby footer to discuss your privacy preferences, account security settings or data deletion requests in real time.
Account Settings
Manage your privacy preferences, communication opt-outs and data visibility directly from your account dashboard after you sign in.
How we earn your trust on data security
Encryption Standard
All login credentials, payment details and gaming history are encrypted end-to-end using industry-standard protocols, protecting your data from unauthorized access.
Payment Processor Compliance
DANA, OVO, GoPay and QRIS transactions are handled by certified payment gateways that comply with Indonesian financial regulations and PCI security standards.
Identity Verification
We verify your identity once during account creation using secure methods, then store verification data separately from your gaming profile for added security.
Regular Security Audits
Our infrastructure undergoes regular third-party security assessments to identify and patch vulnerabilities before they affect your account or payment data.
No Data Selling
We never sell, rent or trade your personal information to advertisers, data brokers or unaffiliated companies outside our payment and compliance obligations.
Clear Retention Policy
Your data is kept only as long as needed to operate your account, process payouts and meet legal requirements; you can request deletion at any time via support.
Policy consistency across our platform
| Mobile App Policy | Same privacy standards apply whether you play on awanaslot.app or download our mobile app; data is synced securely across devices. |
|---|---|
| Live Casino Tables | Live dealer streams are encrypted; your chat messages and bet data are not recorded or shared with other players or external platforms. |
| Slot Rooms Access | Slot game sessions run on our servers; your spin history and winnings are tied to your account only and never shared with game providers. |
| Sportsbook Markets | Your betting slips, odds selections and payout history remain private; we do not sell your wagering patterns to third parties. |
| Account Linking | If you link your DANA, OVO, GoPay or QRIS wallet, payment credentials stay with the processor; we store only transaction reference IDs. |
| Promotional Emails | You control how often we contact you; opt out of promotions anytime in account settings without losing access to your live casino or slots lobby. |
| Third-Party Integrations | Analytics and fraud detection partners see only anonymous gameplay signals; your name, email and payment method remain hidden from them. |